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Returns & Refunds

BiostecStore Refund & Returns Policy

At BiostecStore, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Please read our refund and returns policy below.

1. Return Conditions

You may request a return if:

  • The item is defective or damaged upon arrival

  • You received the wrong product

  • The product does not match its description

Important:

  • Returns must be requested within 14 days of receiving your order.

  • The item must be in original condition, unused, with all packaging and accessories included.

2. How to Return a Product

Follow these simple steps to return an item:

  1. Contact our customer service via WhatsApp or email with your order number.

  2. Provide photos if the item is defective or damaged.

  3. Receive our return instructions and the address to ship your product.

  4. Send the product back to the provided address.

  5. Once we receive and inspect the item, we will process your refund or exchange.

3. Return Shipping Costs

  • Defective or wrong items: BiostecStore covers the return shipping cost.

  • Change of mind: Customer is responsible for return shipping.

4. Refund Timeline

  • Refunds are processed within 3–7 business days after we receive the returned item.

  • Refunds will be issued via the original payment method or as agreed with our support team.

5. Non-Refundable Items

The following items cannot be refunded or returned:

  • Digital products (e.g., ebooks, software)

  • Customized or personalized products

  • Items purchased during promotions (optional)

6. Contact Us

If you have any questions about returns or refunds, please contact us:

  • WhatsApp: +27 61 263 6912

  • Email: Contact@biostec.co.za

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